Customers who order directly from our website are eligible for a 100 percent, 30-day, money back guarantee on their initial product order. If for any reason the customer is dissatisfied with any USANA product, he/she may return that product to Buy Nutritionals Direct within thirty (30) days for replacement, exchange, or refund. The refund will not include shipping. In addition, the customer is responsible for shipping their package.
You should expect to receive your refund within 2-3 weeks of shipping your package, however, in many cases you will receive a refund more quickly. This time period includes the transit time for you to ship us the package (5 to 10 business days), the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (within 5 business days).
If you need to return an item, simply login to your account and request a return or email us at email@example.com. We'll notify you via e-mail of your refund once we've received and processed the returned item.